Privacy Policy – How okbete Protects Your Personal Data

1 Who We Are and What This Policy Covers

okbete is an online betting and gaming platform operating at okbete.app, designed for users in the Philippines. When you create an account, make a deposit, place a bet, or simply browse our site, we receive certain information about you. This Privacy Policy explains all of that — what we collect, why we need it, and how we keep it safe.

This policy applies to everyone who interacts with okbete, including registered account holders, users who browse the site without registering, and anyone who contacts our support team. It covers all services offered under the okbete brand, including sports betting, fishing games, Pusoy, Bingo, and any future features added to the platform.

okbete processes personal data in line with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules. If you have questions about this policy, reach out to us anytime at support@okbete.app.

2 Data We Collect

okbete collects only what we genuinely need to operate the platform, comply with regulations, and give you a good experience. Here's a straightforward breakdown:

2.1 Information You Give Us Directly

Registration details — full name, date of birth, email address, mobile number, and chosen username and password.
Identity verification (KYC) — a copy of a valid Philippine government-issued ID (such as a PhilSys card, driver's licence, or passport) and a selfie for identity matching.
Financial information — GCash number, Maya account details, bank account details (BDO, BPI, UnionBank, etc.), or card details for Visa/Mastercard — used solely for processing deposits and withdrawals.
Support communications — anything you share when you contact okbete via live chat or email, including chat transcripts and attachments.

2.2 Information Collected Automatically

Device and browser data — your device type, operating system, browser version, screen resolution, and language settings.
IP address and approximate location — used for security, fraud detection, and verifying that you're accessing okbete from an eligible location.
Session and usage data — pages visited, time on site, features used, bets placed, and games played.
Cookies and similar technologies — see Section 8 for full details on how okbete uses cookies.

2.3 Information from Third Parties

In some cases, okbete may receive information about you from third-party sources — for example, identity verification services we use to confirm your KYC documents, payment processors confirming deposit or withdrawal status, or fraud detection partners flagging suspicious activity patterns.

3 How We Use Your Data

Every piece of data okbete holds about you has a specific, legitimate reason for being there. The table below maps the main uses to the data type involved:

Purpose	Data Used	Why It's Needed
Account creation & management	Name, email, mobile, DOB	To set up and maintain your okbete account
Identity verification (KYC)	Government ID, selfie	Regulatory requirement; prevents underage gambling and fraud
Processing deposits & withdrawals	Payment method details	To complete financial transactions accurately and securely
Fraud & security monitoring	IP address, device data, session behaviour	To protect your account and prevent platform abuse
Customer support	Contact info, chat history	To resolve issues and respond to your enquiries
Personalisation	Betting history, game preferences	To show you relevant promotions and game recommendations
Responsible gaming	Deposit history, session length, betting patterns	To support limit-setting tools and identify potential problem gambling
Legal & regulatory compliance	All data as required	To meet obligations under Philippine law and applicable regulations

4 Legal Basis for Processing

Under the Philippine Data Privacy Act (RA 10173), okbete processes your personal data on the following legal bases:

Contractual necessity — processing needed to fulfil our agreement with you when you register and use the platform (e.g., managing your account, processing bets and payments).
Legal obligation — processing required to comply with applicable Philippine laws, including anti-money laundering (AMLA) requirements, gaming regulations, and tax obligations.
Legitimate interests — processing for fraud prevention, security monitoring, and platform improvement where our legitimate interests do not override your rights.
Consent — for marketing communications and optional personalisation features. You can withdraw consent at any time through your account settings.

5 Data Sharing

okbete does not sell your personal data to third parties. Full stop. We do share certain data with trusted service providers who help us run the platform, but only to the extent necessary and always under strict data processing agreements. These include:

Payment processors — GCash, Maya, GrabPay, Coins.ph, and partner banks receive the transaction details necessary to process your deposits and withdrawals. They handle your data under their own privacy policies and applicable regulations.
Identity verification providers — third-party KYC services that help okbete confirm the authenticity of government IDs submitted during verification.
Fraud detection and security partners — services that help us identify suspicious login attempts, bonus abuse, and account takeover attempts.
IT infrastructure providers — cloud hosting and database providers that store platform data in secure, access-controlled environments.
Regulatory authorities — when required by Philippine law or a valid legal order, okbete may disclose user data to regulators, law enforcement, or courts.

All third-party partners used by okbete are contractually required to process your data only for the specific purpose we've engaged them for and to protect it with security standards equivalent to our own.

6 Data Retention

okbete keeps your data for as long as your account is active, and for a period after closure as required by law. Specific retention periods depend on the type of data:

Account and KYC records — retained for a minimum of five (5) years after account closure, in line with Philippine AMLA requirements.
Transaction records — deposits, withdrawals, and bet history are retained for five (5) years from the date of each transaction.
Support communications — chat and email records are retained for two (2) years from the date of the last interaction.
Marketing preferences — retained until you withdraw consent or close your account.
Cookie and analytics data — aggregated and anonymised after 13 months.

Once retention periods expire, okbete securely deletes or permanently anonymises your data so it can no longer be linked back to you.

7 Security Measures

Protecting your data is something okbete takes seriously. The technical and organisational measures we have in place include:

TLS/SSL encryption — all data transmitted between your device and okbete's servers is encrypted in transit using industry-standard TLS.
Encryption at rest — sensitive data stored in okbete's systems (including KYC documents and payment details) is encrypted at rest.
Access controls — okbete staff only have access to the data they need to perform their specific role. All access is logged and audited regularly.
Multi-factor authentication — internal systems require MFA for staff access to sensitive data environments.
Regular security testing — okbete conducts periodic vulnerability assessments and penetration tests on its platform infrastructure.
Incident response — in the event of a data breach, okbete has a documented response plan and will notify affected users and the National Privacy Commission (NPC) as required by RA 10173.

While no system can be guaranteed 100% secure, okbete makes every reasonable effort to prevent unauthorised access, disclosure, or loss of your data.

8 Cookies and Tracking Technologies

okbete uses cookies and similar technologies to make the platform work properly, to understand how it's being used, and to give you a more personalised experience. Here's what each type does:

Essential cookies — required for the site to function. These keep you logged in, remember your session preferences, and make sure your bet slip behaves correctly. You can't opt out of these without losing platform functionality.
Analytics cookies — anonymous data about how users navigate the site (pages visited, session length, clicks). This helps okbete identify and fix usability issues.
Functional cookies — remember your preferences, like your chosen odds format (decimal vs. fractional) or language settings.
Marketing cookies — used to show you relevant okbete promotions based on your activity. You can manage these through your browser settings or your account preferences.

Most browsers let you control cookies through settings. Note that disabling essential cookies will affect your ability to use okbete normally.

9 Your Privacy Rights

Under the Philippine Data Privacy Act, every okbete user has the following rights with respect to their personal data. These aren't just formalities — we take them seriously, and you can exercise any of them by contacting our support team.

Right to Access

You can request a copy of the personal data okbete holds about you at any time.

Right to Correction

If any data we hold about you is inaccurate or outdated, you have the right to have it corrected.

Right to Erasure

You can request deletion of your data, subject to legal retention requirements (e.g., AMLA records).

Right to Object

You can object to processing based on legitimate interests, including direct marketing communications.

Right to Portability

Where technically feasible, you can request your data in a structured, machine-readable format.

Right to Withdraw Consent

For processing based on consent (e.g., marketing), you can withdraw at any time through account settings.

To exercise any of these rights, contact okbete at support@okbete.app. We will respond within 15 working days. You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your rights have been violated.

10 Minors

okbete does not knowingly collect personal data from individuals under the age of 21. Our registration process includes age verification checks, and KYC verification confirms date of birth against a government-issued ID before any withdrawal is processed.

If okbete becomes aware that a minor has created an account, the account will be immediately suspended, any balance will be returned to the depositing payment method, and all personal data associated with the account will be deleted from our systems. If you believe a minor has registered on okbete, please contact us immediately at support@okbete.app.

11 Cross-Border Data Transfers

Some of okbete's service providers — particularly cloud infrastructure and fraud detection partners — may process data outside the Philippines. When this occurs, okbete ensures that appropriate safeguards are in place to protect your data to a standard equivalent to the requirements of RA 10173.

These safeguards include contractual clauses requiring overseas processors to apply data protection standards no less protective than those required under Philippine law. okbete does not transfer your data internationally unless a legitimate operational reason exists and appropriate protections are confirmed.

12 Updates to This Privacy Policy

okbete may revise this Privacy Policy from time to time — for example, when new features are launched, when laws change, or when we update our data handling practices. When we make material changes, we'll notify you by email or through a prominent notice on the platform.

The "Last updated" date at the top of this page always reflects the most recent revision. We recommend checking back periodically, especially if you've been away from the platform for a while. Continued use of okbete after a policy update takes effect constitutes your acceptance of the revised terms.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, you can reach okbete's Data Privacy Officer through the following channels:

Email — support@okbete.app
Live chat — available directly from your okbete account dashboard, 24 hours a day, 7 days a week.

For broader questions about your rights under the Philippine Data Privacy Act, you may also visit the National Privacy Commission website or contact the NPC directly. okbete is committed to resolving all privacy-related concerns promptly and transparently.